CGCAHPS InsightsSM
What are your patients’ perceptions of the care your health care organization provides? The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey is a standardized tool to measure patient perceptions of care by physicians in an office setting. It is expected that the Centers for Medicare & Medicaid Services (CMS) will soon roll out CGCAHPS nationally. Therefore, the CGCAHPS survey will most likely become a required measurement for full reimbursement.
With Press Ganey’s CGCAHPS Insights solution, transparency will soon become your greatest ally in performance improvement — leading to increased patient satisfaction, better ratings and optimal CMS reimbursement.
Be Prepared for CGCAHPS
By starting to assess and improve patient satisfaction now, you can put your medical practice or outpatient facility ahead of the competition and be well positioned for CGCAHPS. To help your organization prepare in advance, the CGCAHPS Insights solution offers an integrated survey that combines the core CGCAHPS questions with standard Press Ganey satisfaction questions. This combination helps you increase the speed and quality of your improvement efforts.
This integrated survey asks your patients clarifying questions about your organization’s performance at no additional cost. Responses to these questions give you the additional insight you need to improve your CGCAHPS results.
Our superior CAHPS expertise is unmatched in the industry. Almost half of all U.S. hospitals participating in the HCAHPS program use Press Ganey as their measurement partner. We also provide HHCAHPS measurement services to more than 1,000 home health agencies. This means that you can count on us for complete and accurate information, reliable data and expert guidance for your CAHPS implementation.
Get Sharper Focus on Your Improvement Efforts
While the CGCAHPS survey measures patient experience (how often a service was provided), our integrated survey reveals important qualitative details (how well a service was provided). This gives your organization a deeper understanding of the root causes of your CGCAHPS scores and sharper focus of your improvement efforts.
To learn more about the CGCAHPS Insights solution, or to talk with one of our experts, please telephone us at 800.232.8032 or contact us.
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