Outpatient InsightsSM: Rising Above the Competition
A patient’s first encounter with a health care organization is often as an outpatient. The outpatient experience you create will determine whether your patient will make the decision to return for future care. That’s why you need effective solutions to improve patient preference, which will put your organization far ahead of the competition.
The Press Ganey Outpatient Insights solution gives you comprehensive peer comparisons from the largest national outpatient provider database — complete with 60 specialty breakouts for direct service line comparisons — which will help you create an outpatient experience that differentiates your organization from the competition.
A Winning Partnership
Partnering with over 1,300 outpatient departments and clinics to improve their patient satisfaction, we offer industry-leading expertise to help build high-performing patient-centered outpatient care. The Outpatient Insights solution offers many unique benefits, including a quick startup process, industry-leading benchmarking and a state-of-the-art online reporting tool.
- Quick startup process: Focused outpatient care improvement opportunities can be identified more rapidly with guaranteed three-day survey processing and online, real-time reporting. What could take months takes only days with the Outpatient Insights solution.
- Benchmarking: Gauge your progress with meaningful comparative benchmarks against more of the nation’s outpatient departments than any other database, as well as peer facilities closer to home. Our outpatient satisfaction database provides benchmarking against 1,300 outpatient departments and 60 different specialty breakouts.
- State-of-the-art online reporting: Focus your improvement efforts by understanding opportunities for each test and treatment, time of day, patient demographic and more. The Press Ganey Online reporting tool can give you a quick high-level summary or in-depth drill-down capability — as much or as little detail as you need.
To learn more about the Outpatient Insights solution, or to talk with one of our experts, please telephone us at 800.232.8032 or contact us.
