Emergency Department InsightsSM: Making Good First Impressions
Making a good first impression is of paramount importance in emergency care. That’s why patient satisfaction begins at the first point of contact — the emergency department (ED) — and drives clinical and organizational outcomes. A positive patient experience in the ED can translate into patient loyalty for future health care visits. Loyal patients become your advocates as well as a powerful marketing strategy, recommending you to others and driving up volumes across services.
Press Ganey’s Emergency Department Insights solution will help you address common issues that abound in the ED, including overcrowding, limited staff, extended wait times and patient inability to pay — as well as uncover additional problem areas and improve them. Our areas of expertise include those specific to the ED: consistent patient-centered care by shift; combining fast track services with patient-centered initiatives; and generating physician buy-in and consistency with patient interactions. We also help apply organization-wide initiatives to the ED — from service standards and accountability to staff alignment and recognition.
Unrivalled Benefits
The Emergency Department Insights solution has a number of unique benefits, including quick startup, unbeatable benchmarking and an online reporting tool that affords the most detailed analysis available.
- Faster startups: Focused emergency care improvement opportunities can be identified more rapidly with guaranteed three-day processing and online, real-time reporting. What could take months takes only days with the Emergency Department Insights solution.
- Broadest picture: Gauge your progress with meaningful comparative benchmarks against local and national peers in the nation’s largest database of emergency departments.
- Greatest detail: Identify improvement opportunities and required action for specific staff members and teams by drilling down and cutting across your data. Identify your most urgent and promising improvement opportunities based on specific criteria, including attending physician and team, shift, and fast-track versus non-fast-track.
To learn more about the Emergency Department Insights solution, or to talk with one of our experts, please telephone us at 800.232.8032 or contact us.
