Agenda

The full symposium agenda, including breakout sessions, is listed below. You can also view the breakout sessions by focus area.

Day One

8:00 - 9:00 a.m. / Breakfast

9:00 - 10:30 a.m. / Welcome Remarks and Keynote Speaker

10:30 - 10:45 a.m. / Break

10:45 a.m. - noon / Breakout Sessions

• CLINICAL QUALITY AND EFFICIENCY: Improving Hospital Efficiency: Streamlining Patient Flow and Processes – While Increasing Satisfaction and the Bottom Line (Advanced).
• EMPLOYEE AND PHYSICIAN ENGAGEMENT: I Should Have Told You I Don't Play Well With Others (Introductory).
• MEDICAL PRACTICE: Mandatory Patient Experience Measurement: What You Must Know Now (Introductory).
• SERVICE EXCELLENCE: Sustainable Discharges: Patient and Family-centric Hospital Care (Intermediate).

Noon - 1:00 p.m. / Lunch

1:00 - 2:15 p.m. / Breakout Sessions

• CLINICAL QUALITY AND EFFICIENCY: Evaluating Performance: Getting Physicians On Board (Intermediate).
• EMPLOYEE AND PHYSICIAN ENGAGEMENT: Make Yourself Be Heard: Communication Techniques for Managers (Introductory).
• MEDICAL PRACTICE: The Doctor Will See You Now: The Invaluable Role of the Practice Administrator (Intermediate).
• SERVICE EXCELLENCE: CAHPS: Value Based Purchasing and Beyond (Intermediate).

2:15 - 3:00 p.m. / Networking Break

3:00 - 4:15 p.m. / Breakout Sessions

• CLINICAL QUALITY AND EFFICIENCY: Payment Reform: Using Metrics to Prioritize Opportunities, Set Goals and Drive Improvement (Intermediate).
• EMPLOYEE AND PHYSICIAN ENGAGEMENT: Engaging Hospitalists More Effectively (Introductory).
• MEDICAL PRACTICE: Improving Medical Practice Patient Flow (Advanced).
• SERVICE EXCELLENCE: Sustainable Discharge: Personalized Aftercare (Intermediate).

Day Two

7:00 - 8:00 a.m. / Breakfast

8:00 - 9:15 a.m. / Breakout Sessions

• CLINICAL QUALITY AND EFFICIENCY: Keeping Up With Leading Practices in Quality: eMeasures, Concurrent Abstraction and Behavioral Health Measures (Introductory).
• EMPLOYEE AND PHYSICIAN ENGAGEMENT: Leading the Front Line: Strategies for an Accountable Workforce (Intermediate).
• MEDICAL PRACTICE: Incorporating Patient Satisfaction into Physician Incentives: Put Your Money Where Your Mouth Is (Intermediate).
• SERVICE EXCELLENCE: Creating Your Patient Experience Pyramid: An HCAHPS Improvement Strategy (Advanced).

9:15 - 9:30 a.m. / Break

9:30 - 10:45 a.m. / Breakout Sessions

• EMPLOYEE AND PHYSICIAN ENGAGEMENT: Reward and Recognition: Assessing the Value (Intermediate).
• MEDICAL PRACTICE AND CLINICAL QUALITY AND EFFICIENCY: Health Care Delivery System Evolution: Measuring and Improving Quality Scores Across the System (Intermediate).
• SERVICE EXCELLENCE: Breathe New Life Into Hourly Rounding With C.P.R (Intermediate).

10:45 - 11:00 a.m. / Break

11:00 a.m. - 12:15 p.m. / Closing Remarks and Keynote Speaker